Client satisfaction
Client satisfaction is not decided at the end of a negotiation alone. In our trainings we regularly meet the assumption that only the result counts. In our experience, the way the representation was run decides just as much whether a client comes back. The training therefore looks at the whole path, from the first meeting through to the preparation of the negotiation. Because the underlying communication is tied closely to the skills of a good negotiator, it is treated as part of the training rather than as a separate subject.
What sets us apart
- 1The process counts tooNot only the result, but the course of the representation decides on satisfaction.
- 2The whole pathThe training covers the route from the first meeting to the preparation of the negotiation.
- 3Communication includedCommunication is tied to the skills of a good negotiator and is part of the training.
Our services
A widespread assumption
Does only the result count?- What we hear. In trainings we regularly meet the view that only the result counts for satisfaction.
- Our experience. How the representation was run also decides whether a client returns.
- The consequence. The process deserves the same attention as the outcome.
The path under review
First meeting to preparation- The start. The first meeting with the client is part of the picture.
- The course. The whole path up to the preparation of the negotiation is included.
- Not a snapshot. Not single appointments, but the continuous line of the representation.
Communication and negotiation
Two sides of one skill- Tied together. The underlying communication is linked to the skills of a good negotiator.
- Part of the training. Communication is therefore treated alongside negotiation, not left out.
- Visible to the client. It shapes how the client experiences the representation.
What the training exposes
Tactics rather than law- Confident argument. Lawyers argue with confidence, yet many negotiations run differently than planned.
- The reasons. Rarely technical, mostly tactical and psychological: fixation on statutes, rigid positions, missed power plays and undertones.
- Immediately usable. The techniques conveyed can be applied straight away.
Structure and materials
Theory, examples, case studies- Build-up. Each topic is explained in theory first, followed by practical examples.
- Roles. In the case studies participants and trainers take on roles with their own tasks and objectives.
- Afterwards. All participants receive the seminar materials once the session ends.
Frequently asked questions
Why is negotiation training worthwhile for lawyers?
Lawyers argue with confidence, yet many negotiations run differently than planned. The reasons are rarely technical but tactical and psychological: fixation on statutes, rigid attachment to positions, missed power plays and undertones. The training makes these patterns visible and conveys techniques that can be applied immediately.
How is a training session run?
Each topic is explained in theory first, followed by practical examples. Case studies are then played through with selected participants or volunteers, in which participants and trainers take on roles with their own tasks and objectives. After the session all participants receive the seminar materials.
Book a complimentary first call via Microsoft® Teams
We look forward to hearing from you